Measuring Audio Ad Performance
Written on Friday, October 17, 2008
Audio ads are even harder to measure, as the message getting heard is dependent on a number of factors:
- environment-related factors, such as traffic and general ambient noise,
- the hearing ability of each member of the audience,
- headphones which are a growing trend especially for target groups such as commuters, people travelling alone, and young people in general,
I cannot deny that the approach sounds promising and indeed offers a solution to the problem. However, there are a number of problems with this approach, with privacy definitely at the top of the list. I have come across a number of studies in the past, that revealed that people are more reluctant to being audio rather than video-recorded. In addition, I imagine there must be some way of turning the thing off, cause there are obviously certain places you don't want it recording you.Many companies are trying to solve this issue, and one called Integrated Media Measurement is using mobile to do it. Via chips embedded in cell phones, they hope to measure a person’s exposure to audio ads anywhere they go. The premise: what a person hears, their phone hears.
Here’s how it works: The software picks up audio and converts it into a digital code, which is then sent to the IMMI database. The database scans the code for media content such as TV, commercial, song, movie, etc. Most importantly, it attempts to measure the effectiveness of an ad by determining whether a person actually goes and views the advertised content. This software is currently only embedded into the cell phones of the company’s 4,900 panelists between the ages of 13 and 54. While it’s limited to ads you can hear at the moment, thus lending itself to entertainment, IMMI has hopes to expand to consumer products and is currently working with a national grocery store chain.
Still, even if privacy is overcome though, it is certainly not a straightforward assumption that anything the device can 'hear' its owner will as well. I mean it's done thing saying that sound reaches your ear and another you hearing it, let alone the message getting through to you. Add to that the fact that devices are often tucked away in deep pockets under several layers of clothing (depending on how cold the climate of the country is -- e.g. here in Greece that wouldn't be too much of a problem, but imagine Sweden) , in bags, and in general places where sound is obstructed, and you have a big fat real-world problem that compromises the soundness of your results.
I would be interested to find out how it goes though, and the results from longitudinal usage of their product, to see how well (and if) it actually works.
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I disagree with audio ads. They are intrusive. I even heard that grocery stores have now implemented features where certain ares emit audio ads.
I know from personal experience that big supermarkets here in Crete, Greece, are already using audio ads, but for in-store promotions. It doesn't feel too intrusive to me, to be honest, because the music that they play otherwise is pretty bad, so it's a nice break from that :) Plus, you get to hear the odd offer that you might be interested in (e.g. 20% off on meat today). The really cool part would be just hearing / seeing / finding out the offers that I'm interested in (i.e. for stuff that was on my shopping list), but we're not quite there yet.
Would you be ok with it, if you could somehow turn it off? For example they could give out personal stereos / ipods / whatever that play music with interleaved ads for the offers of the day, etc.