Will Bluetooth Technology Change the Face of Sports?

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Written on Friday, January 30, 2009

Wearable Technologies are a pretty exciting sector, that I believe, however, is still a couple of years away from becoming a trend. Still, I think they will eventually manage to penetrate into our lives and become the next 'gadget'. There is plenty to see in conferences worldwide, and obviously on the web. But I was particularly intrigued wjen I read this news announcement about the Bluetooth SIG running an 'Innovation World Cup' in the ispo '09 sporting goods trade show, where the Bluetooth SIG will participate in the Wearables section. (regarding innovation: Frankly, if you ask me, the term 'innovation' is becoming rather worn out, and so much so that it is starting to defy its own definition, because everything new today is being called innovative..) Anyway:
Bluetooth SIG teams up with the leading sporting goods trade show, ispo, and the World Federation of the Sporting Goods Industry (WFSGI) to establish a competition to foster the development of Bluetooth low energy technology in new sport, fitness, and healthcare products.

ispo and the WFSGI believe their industry offers enormous potential for the use of Bluetooth low energy technology, a new Bluetooth standard. This technology and its extremely low energy consumption make a wide array of innovative applications possible. Today, a sports industry without electronic components is virtually inconceivable – particularly with regard to the integration of different devices and how they provide data and performance profiles. “Things like wireless pulse oximeters, glucose meters, and a range of sensors and monitors are already an exciting reality. Bluetooth low energy technology will set the stage for a healthy and fit future,” says Mike Foley, Ph.D., Executive Director of the Bluetooth SIG.

This competition will call upon innovators, athletes, and other technology fans worldwide to submit their new ideas for using Bluetooth low energy technology in the world of sport, fitness, and healthcare. “The first Bluetooth Innovation World Cup offers a tremendous chance for its participants to enter the global sporting goods market,” predicts Robbert de Kock, Secretary General of WFSGI.
It got me thinking about how the face of sports would change with all this new flow of technology coming in. I think we're looking at a dramatic change that I doubt we can avoid, and has both positive and negative aspects. On the positive side:
  • there's all sorts of sensors and monitors already to measure an athlete's health. This is a tremendous improvement after a raising number of professional athletes' deaths due to medical reasons, (I can only hope these come in asap!)
  • errors in technique (mainly) for individual sports such as track sports, tennis, etc,
  • wireless technologies (such as bluetooth) will enable the data from all these sensors to be transmitted real time into analysis systems,
  • statistics about performance for team sports, such as distance covered, etc. ; these can obviously be used during live televised matches,
  • sensors can also help in anti-doping checks.
However, on the downside:
  • all this new in-flow of data is bound (if not certain) to bring more pressure on athletes, as if they didn't have enough already, driving competition into even higher levels, and leading athletes into using more illegal substances in order to boost their performance,
  • sports will lose even more of their 'human nature', sort of like what is going on with formula 1 -- I still enjoy it either way, but is it, or not, a sport? I'm afraid we will start concentrating more on the technological aids, and less on the athletes themselves.
  • in part, nowadays, but more so in the future, winners will not be only decided by their athletic skills, but also by budget, because whoever has the biggest budget will gets the better equipment.
I am certainly interested to see how all this will turn out, though probably not too eager just yet. If anyone has some thoughts to add, please be sure to comment.


Fishing Comes to the Mobile Web

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Written on Thursday, January 29, 2009

One of my main hobbies, outside of work and playing football is spearfishing. (For those of you that don't know, that's underwater fishing, where your tools are your speargun and the ability to hold your breath long enough.) Spearfishing half an hour drive from where you work is one of the joys and advantages of living on an island with a sunny climate where distances are small.

Due to this, I was particularly interested in this piece of news about a new mobile website about fishing and I am posting it here, in case any of you also spend your time near the sea, or a river, fishing and share my passion for the sea. From the article itself:
The plan is to turn Fishing.Mobi into a social network for fisherfolk who happen to be mobile savvy. It will offer users resources for researching fishing trips, techniques and providing them access to other members for advice and fishing reports while they are fishing. Fishing.Mobi will be suited to the “dotMobi” standard requirements enabling it to be available on all enabled handsets.
According to information from the newest National Survey of Fishing, Hunting, and Wildlife-Associated Recreation, during 2006, 30.0 million people fished, 12.5 million hunted, and 71.1 million participated in at least one type of wildlife-watching activity such as observing, feeding, or photographing fish and other wildlife in the United States. Nielsen Mobile stats say that 95 million Americans subscribe to mobile Internet access and 40 million of them regularly go online with their phones. If the fishing stats are right, this is a tempting target market for any of you promoting outdoors related products and services.
Figures, here in Greece, are bound to be as high (in terms of percentages), because these are lots of people fishing and hunting, though I cannot give official figures (and doubt there are any). My point is, I think this has real potential, because it brings real value in a place where you need it.

For example, I sometimes come out of the sea with a fish or two whose species I'm not too sure about, and being able to identify them by using the mobile internet to access the fishing website, really adds something to the whole experience. Of course, I would do this now with existing websites, and my current data plan, except they don't quite display properly on my device, and are pretty unusable.

Mike Hodgdon, C.O.O. at First Light Net said it best:
“The mobile phone internet is really one of the most amazing resources in the history of “fishing”. Historically anglers were limited to resources like, print periodicals that provided dated fishing reports… now anglers will have access to hundreds of hours of fishing videos, fishing reports, tips, a fishing resources directory, fishing forum and wealth of tools like tide information, weather reports, but most importantly they will have literally at their finger tips, a network of tens of thousands of anglers to answer questions and provide potentially live reports on the body of water they are fishing, while they are actually fishing.”
I look forward to seeing something like this here in Greece! If anyone is reading this and thinking about starting it up, I will be your first visitor!


SMS Complaints Service in the Super Bown XLIII

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Written on Wednesday, January 28, 2009

The U.S. Super Bowl XLIII is fast approaching and many people in the marketing world are eagerly awaiting the event, mainly to see the what and how big brands will do for promotion.

Alongside this, many marketers, and especially those of us in the mobile marketing field, are expecting to see which mobile marketing approaches will be used more, which will become more established, and if any new ones will emerge by getting used for the first time in such a large venue and event.

SMS marketing is a pretty standard mobile marketing approach, but it is also being used to provide a number of services. One such, simple but pretty useful service will be offered during the Super Bowl XLIII and will be made available to all fans through their mobile phones.

From the article:
Fans will be able to text issues right from their cell phone directly to the security command center in Raymond James Stadium in Tampa Bay, Florida. The ISS Text Messaging System allows fans to have a voice, and allows the venue to handle issues quickly and effectively.

Text messaging is the simplest tool in giving fans a voice and allowing venues to act upon the issues. The ISS platform allows for venues to increase their efficiency in handling those issues and allows them to connect with their fans in a way that most of us are already very familiar with -text messaging. According to Jeffrey Miller, the NFL's director of Strategic Security, "If there's someone around you that's just really ruining your day, now you don't have to sit there in silence.This is an easy and discreet way to report a problem to stadium personnel so that it can be addressed in a timely manner."
Again, nothing groundbreaking about this service, but I like it when I find simple and useful uses for existing technologies. Still, I really want to see if anything will happen in the proximity marketing sector.


Bluetooth Marketing Network in China

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Written on Tuesday, January 27, 2009

For those of you that have not yet gone through the quarterly Bluetooth SIG Magazine, I must point out the very interesting news and numbers from the following article. It contains some pretty impressive numbers and figures for proximity marketing activity in China, where things certainly seem to be moving in the fast track (and not just in the mobile marketing sector). I have highlighted the most interesting points below:

Pioco’s BlueAiring network, which transmits digital content directly to users’ mobile phones, has more than 1,800 nodes in restaurants, cafés and other leisure venues in and around Beijing and Shanghai. In Beijing alone, the network covers the International Trade Center, the Financial District, the Zhongguancun commercial district, the Wangfujing and Xidan shopping districts, the Dongzhimen transportation node, the Xizhimen subway area and other transportation hubs.

The network has broadcast campaigns for Coca-Cola since Pioco was founded in 2006. Other clients include BMW, Absolut Vodka, Ford, Chevrolet, Nokia, Nike and JCDecaux, as well as the 2008 Formula 1 Chinese Grand Prix, held in Shanghai in October. On average, there has been a 35 percent opt-in rate among users who decide to download information on their cell phones.

...

Coca-Cola ads and other content were downloaded 880,000 times throughout the month-long campaign. “The high opt-in rate is not very surprising because there are a lot of people living in Beijing and Shanghai, where both cities have a population of around 17 million,” says Chao. “We’ve been able to take advantage of this [by placing] the Bluetooth hotspots in very high-traffic areas. Proximity marketing works because the out-of-home media [industry] in China is booming, and Bluetooth adds to the value of a new OOH media campaign.”

...

The success of campaigns by Pioco’s clients demonstrates the appeal of mobile phone technology, especially among China’s younger generation. “The mobile phone population is growing like crazy here, reaching almost 600 million this year,” says Chao. “Young people between the ages of 13 and 28 love Bluetooth downloads because they’re free, fast and fun.”

I am certain there is more news to come our way from that side of the world pretty soon. And it sounds like it's gonna be exciting!


SMS Marketing: Offer Reminders from Lidl

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Written on Monday, January 26, 2009

Yesterday, I went for a quick food shopping trip to Lidl, a multi-national supermarket chain with plenty of branches in my town, here in Crete, Greece. Lidl, are especially known for putting on special offers, renewed every couple of days of the week, with very cheap prices on different ranges of products. (Please note at this point, that I'm not trying to advertise them -- not like they'd
need advertising on my blog -- it's just that I was pretty impressed by
their newest services and wanted to share it with you all).

These offers are always handed out in leaflets in advance, and you always see next week's, or upcoming offers, and this causes a problem. You might sometimes end up in store the same day, expecting to buy something on offer, which is, however, not yet available. This causes obvious confusion to a lot of consumers, and this seems to be one of the main criticisms from people here of this supermarket chain. I've heard it being said time and time again, that offers from Lidl are 'fake', because you see it in the leaflet, but it's not in store.

The problem, for consumers, is that the call-to-action is too far from the benefit of the action, and if the call-to-action has no real benefit for the consumers, they are often disappointed. (Note: I am well aware of the reasons behind these marketing decisions, and the particular marketing policy Lidl are following, but I am not discussing their policy here.)

To overcome this issue, I always check online to find out what the current offers are, before my supermarket trip.. Checking through the website's 'Current Offers' yesterday, I couldn't help but notice -- doing what I do for a living -- that on certain labels in there is a special 'pencil' icon, accompanied on some labels by a 'mobile phone' icon. Clicking around, I found the two following available services:

The first service is provided by the 'pencil' icon, that allows you to create online a shopping list, which you can then print out and take with you. Pretty cool, right?

But the second is even better. Using the 'mobile phone' icon, you can insert your mobile phone number, to receive an SMS reminder the date the offer comes into effect. I don't know about you, but for someone as forgetting as I am, SMS reminders are perfect, because they are delivered directly to my mobile, which is always at hand, and also the coordination center of my everyday life.

On a side note, Google does this too, by the way, if you didn't know already, on Google Calendar (for free!) and, not to sound overdramatical, but this really has 'just changed my life'.

There you have it then. Offers from Lidl delivered onto your mobile phone, (apologies -- link in greek) at the right point in time.. Problem solved!

I realise, of course, these services are hardly innovative, or cutting edge stuff, but I enjoy it when I discover new uses for current technologies, that come to make people's lives more convenient! In some cases, these are worth even more than new experimental technologies and campaigns, because, well, they work!


Bluetooth Marketing and Bluetooth in India

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Written on Friday, January 23, 2009

Reading through the quarterly Bluetooth SIG Magazine I came across a couple of interesting articles, but I'll discuss my views on each separately. There is an article summing up the use of bluetooth proximity marketing in India today, which I thought I had to share with you:
Stroll around Bangalore’s swanky The Forum Mall with your Bluetooth enabled phone in discoverable mode, and you’ll soon begin receiving promotional messages from the stores in the mall, one of 12 across India that have deployed Bluetooth enabled servers to reach out to customers in a personalized way.

If multinational brands such as Levi’s, adidas and Pepsi, among others, are experimenting with Bluetooth technology to get closer to their customers, so too is the Bangalore Traffic Police. Officers now carry handsets that communicate with a central information server to instantly recall a traffic offender’s past record; a Bluetooth enabled printer can issue tickets on the spot.

Other applications are quickly catching on. For instance, Bangalore-based Motvik Technologies launched wwigo (Webcam Wherever I Go) in June 2008. The solution, pronounced “vigo,” turns a Bluetooth enabled camera phone into a mobile, wireless webcam. And Phoneytunes, a mobile services company, has deployed Bluetooth enabled kiosks at 38 Sony Ericsson retail outlets across the country to allow users to download ringtones, wallpapers and songs.

It is pretty impressive to see that the bluetooth technology is becoming so widely used and adopted throughout all of India, across different sectors, such that it has also been adopted by the traffic police. But this is a natural side-effect of the growing number of bluetooth-enabled mobile phones, and Bluetooth SIG figures come to back this up:

Among Indian consumers, Bluetooth enabled wireless headsets are becoming increasingly popular, thanks to lower prices and surging sales of mobile handsets. An estimated 7 million to 8 million mobile phones – 70 percent of which are Bluetooth enabled – are sold each month in India, which has a subscriber base of 250 million.

Finally, the article reports, bluetooth is also widely used in the automotive and health industries:

The Indian automotive market represents an exciting growth area, with more middle-class Indians buying cars today – even more than one per household – to accommodate the needs of working couples. While Bluetooth technology’s main automotive applications are hands-free calling and “infotainment” devices, it won’t be long before we see vehicle safety, navigation, tracking, telematics and control, according to Anant Koppar, chairman and CEO of KTwo Technology Solutions.

...

In another market segment, the scarcity of medical facilities and doctors in densely-populated India is expected to encourage the use of Bluetooth enabled medical, health and fitness devices. For instance, a wearable Bluetooth enabled heart monitor that can send text messages to local hospitals has been successfully tested at the Sathyabama University in Tamil Nadu.
India sounds like a very promising market for bluetooth proximity marketing so I am sure we are bound to hear more about new proximity marketing campaigns there. I look forward to it!


Mobile Coupon Marketing for Jack in the Box

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Written on Wednesday, January 21, 2009

I've just come across this article covering a mobile marketing campaign from the U.S. fast food franchise "Jack in the Box", using mobile coupons to attract hungry customers to its restaurants across six U.S. states. More from the article:

Three separate mobile ads are currently running on the idle screens of consumers’ handsets within select U.S. markets. To power the campaign, Jack in the Box Inc. tapped idle-screen advertising services firm Mobile Posse Inc., which is guaranteeing advertisers a minimum click-through-rate of 10 percent.

The Jack in the Box mobile coupon offers include a buy-one, get-one-free promotion for Jack’s Classic sandwiches, a free combination upgrade with purchase of any burger or sandwich and a free pita with purchase of any Coke beverage.

Delivered at noon, mid-afternoon or early evening, the mobile ads containing the coupons are designed to drive traffic to select Jack in the Box locations for lunch, an afternoon snack or dinner.
Interactive campaigns using mobile coupons are a great way to attract new customers, especially when the coupons are delivered timely, in such fashion that will match patterns in their daily lives. For example, it is a great marketing campaign to be able to send out messages at around 13.00 (for Greece -- different countries have different eating habits) to invite hungry folks to your restaurant using a small freebie.

Obviously the next step is to be able to identify between individuals and personalise the service, so that you send the message a small while before each individual's lunch time.

I would really like to hear how this turns out in numbers, because a bet to be won is how many users will eventually download the application onto their mobile phone (assuming the mobile application has been designed to run on a wide variety of mobile phones).

Also, another possible inhibiting factor would be the range of 'free content' (such as mobile coupons, mobile offers, etc) that will eventually be made available to the consumer, because the adoption of the service depends greatly on this. If you download the application and there were no offers, you wouldn't keep on using it, right?

My point is that I hope a large number of content providers pick up on this, because I think it is a great mobile advertising service, assuming, of course, it reaches a wide enough audience.

If anyone from Mobile Posse comes across this, I'd be interested in finding out rough numbers of content providers, consumers, use statistics etc, if you can give them out.


AT&T Spam SMS Campaign for "American Idol"

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Written on Tuesday, January 20, 2009

I just read an article on the New York Times website, about AT&T's SMS marketing campaign, which aimed to inform U.S. viewers of the start time of the "American Idol" premiere, last week. AT&T seems to have neglected some pretty important rules concerning most forms of online or electronic marketing: those relating to SPAM.

Legislation covering mobile marketing is in any case insufficient, as with legislation covering most new technologies. However, it was AT&T themselves who had set some regulations regarding mobile marketing, which they have now broken.

Mark Siegel, a spokesman for AT&T Wireless, said the message was meant as a friendly reminder. “We want people to watch the show and participate,” Mr. Siegel said. He added, “It makes perfect sense to use texting to tell people about a show built on texting.”

Mr. Siegel said the message went to subscribers who had voted for “Idol” singers in the past, and other “heavy texters.” He said the message could not be classified as spam because it was free and because it allowed people to decline future missives.

“It’s clearly marked in the message what you need to do if you don’t want to participate,” he said. “It couldn’t be more open and transparent.”

Sounds pretty much like SPAM to me, whether the message was free or not. (In fact, it would be even worse if they had charged their users, but I presume they knew this, which is why the SMS were free). Otherwise, if they had obtained the permission of the participants, and this was thus a legitimate form of marketing why not send these as regular SMS messages?

I'm sure most of you our side of the Atlantic will agree it is SPAM. But it shouldn't even come down to personal judgement. If you don't have permission from the participant (via an opt-in mechanism, which it sounds like they didn't), then you're SPAMMING! It's as simple as that!

Richard Cox, the chief information officer for Spamhaus, a nonprofit antispam organization based in Britain, countered: “It’s absolutely spam. It’s an unsolicited text message. People who received it didn’t ask for it. That’s the universal definition of spam.”

In general, sending unsolicited advertisements to phones has been more frowned upon — and far less common — than sending e-mail ads. That is in large part because recipients and senders of texts pay for the service either piecemeal or in bulk; in general, the more you send and receive, the more you pay.

Mr. Cox said that in Europe, AT&T could wind up in court for sending such missives because they would violate the law.

..and I completely agree with Mr. Cox.

Just because network operators have all the power, doesn't mean mobile users should put up with this behaviour. I particularly liked this comment from an AT&T user:
Another user named Nick Dawson wrote: “Seriously AT&T? Did you just
text me twice during a meeting to tell me about ‘American Idol?’ Very
professional!”
Hopefully, if more people complain about such campaigns, things will get better in the up-to-now relatively spam-free mobile world.


Are Mobile Web Browsers Any Good?

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Written on Monday, January 19, 2009

The mobile device is being used more and more to access the internet -- be it via mobile broadband, or wi-fi, now that more devices are being shipped with wireless connectivity capabilities. The reasons behind this trend are pretty obvious and certainly include:
  • the ease-of-access the mobile phone has to offer, because it is always at hand,
  • it's much more portable than a laptop, (yes even more portable than a netbook),
  • new devices have better hardware (e.g. larger screens), which make it feasible to render more websites on a mobile phone,
  • browser vendors are now concentrating considerable effort in becoming established and dominating in the mobile market, so we have better mobile browsers
  • but also, it's mainly because of our growing need to be and stay online.
Our mobile allows us to stay connected, even outside our home, even away from our PC, or in places where we need to fill our time (e.g. long queues, when commuting on trains/buses/underground, etc), and what better time-filler than the Internet itself?

This is why it is now (and this will definitely be a big issue in 2k9) important to have a good mobile browser on your mobile phone. At the moment the state of the art in mobile browsers is somewhat low, considering only two mobile browsers have passed the Acid 2 test (a popular way of measuring the completeness of the rendering engine).

According to this very interesting post from Igor Faletski's blog:

We did a quick comparison meant to save some time to those wondering
about the same thing. Please note, however, that some mobile browsers
have special “mobile” rendering modes that improve accessibility of
websites and reduce download time. This wrecks havoc on tests like Acid
that are focused on pixel-perfect rendering precision (more here). Don’t hold that against them - in the end the real-world browsing experience is what matters most.

In addition to iPhone, Android, Nokia S60 and BlackBerry Bold we
picked some new featurephones (LG VU, Samsung Eternity), as well as
several popular multi-platform mobile browsers (SkyFire, Opera Mobile, the pre-release Fennec and Opera Mini).


I recommend you head on over, and have a look at the results! The post paints a pretty clear picture of the state of things. I hope browser vendors have it in their plans for this year to provide us with some better browsers, to help improve our experience on the mobile internet!


Mobile Voting in Estonia

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Written on Friday, January 16, 2009

This is not exactly yesterday's news, but I only came across it this morning, and it is just too good to pass on. It's not exactly every day you read about a country passing legislation to enable its citizens to vote using their mobile phones!

From the article:
Estonia has become the world’s first nation to recognize mobile suffrage after passing legislation to allow its citizens the ability to cast their votes in the 2011 parliamentary elections with their cell phones.

This is the second time Estonia has adopted such an innovative, pro-tech law, having given Estonians the ability to vote in the parliamentary elections over the Internet for the first time last year.

There are obvious concerns about the security of such a system, but they report to have ran an independent security audit which addressed and cleared all such concerns and also claimed the system “is the most secure way to authenticate digital signatures.”.

Just imagine voting with no queues, no going to the election centre, no hassle! It certainly looks like a very promising way to address a big problem with elective processes everywhere in the world; that of participation! If you eliminate the hassle of participating in the vote, it makes the job of convincing people to vote much easier, and thus makes the process a whole lot more democratic.

I imagine it will be a while before these sort of services will appear in Greece, where beaurocracy in the public sector can sometimes ruin your whole day, but I am glad there are bright examples abroad we can learn from!

As a side note, 2009 really does look like the year mobile services, beyond the ordinary we've had so far, will really take off, as we begin to realise just how many aspects of our physical and digital life can benefit from mobility, and ubiquitous access via the mobile device, which has by now become omnipresent. I just can't wait!


Mobile Marketing Hits the Duty Free Shops in Bristol International Airport

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Written on Thursday, January 15, 2009

Airports are great places to run mobile marketing campaigns because they are places where people a) spend (long) times waiting, b) appear in large numbers, c) already provide a large number of advertising mediums which can complement such a campaign.

There are still relatively few examples however, of such campaigns worldwide. (October '08 article with a short list of what I was aware of then). The list has, unfortunately, not grown dramatically since.

That's why I'm glad to see more campaigns running in airports, just because of the huge potential I think there is in such venues for mobile marketing campaigns, and I was delighted to come across this article:
Britain’s Bristol International Airport ran a mobile coupon campaign to drive travelers into its recently refurbished Tax and Duty Free store.

“Mobile has proved to be an excellent way of reaching passengers on their departure day,” said Simon Preece, head of retail and concessions at Bristol Airport. “Passengers who redeemed the easyJetText offer spent on average over 50 percent more than a typical Tax and Duty Free store customer.”

...

EasyJetText lets advertisers target their offers to ensure their messages reach the right audience at the right time with minimal waste. This means that passengers only receive relevant offers that they like to respond to.

To entice people into the store and raise the amount spent, Bristol Airport gave opted-in passengers five Euros off of any purchase of at least 35 Euros.

The airport targeted its offer at international passengers travelling on certain routes.

The 160-character text message was sent to selected passengers about two hours before their scheduled departure time. This allowed Bristol Airport to capture people right when their interest in airport retail peaks.

Passengers were able to redeem the offer by showing their mobile phone to the cashier.

The cashier scanned the bar code to record that the passenger redeemed the coupon in-store and also recorded the flight number.

This information was then used to answer questions such as which route performs best, what the best time of day to make the offer is and which days perform the best.

“Analyzing this information on a weekly basis, we optimized the campaign by testing different calls to action and fine-tuning the targeting criteria to maximize the campaign’s return on investment,” Mantic said in a statement.

There are a number of things that were done correctly here, and I would like to stress them separately.
  • First and foremost the messages contained value for the participants.
  • The messages were sent to travelers at specific, targeted times.
  • The codes were scanned at checkouts, giving a very high-tech feeling to participants (this alone can entice people to participate in such a campaign).
  • The campaign was modified dynamically (i.e. while it was running) and this gave them the opportunity to test different calls-to action and change the targeting criteria. This is a huge advantage of mobile and other electronic medium-based campaigns, compared to traditional marketing approaches such as print media.
I'm looking forward to finding more such interactive mobile marketing campaigns. If you have any hints towards such campaigns, feel free to share them with me.. please! :)


New Bluetooth Marketing Network in the U.S.

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Written on Wednesday, January 14, 2009

I must say I didn't expect this much great news being announced so early in 2009. Looks like a good year for mobile marketing, and proximity marketing (a.k.a. out-of-home advertising). It must be when, in the same week you get news about two separate bluetooth hotspot networks in two completely different parts of the world. The first, I already wrote about in my last post.

The second (and latest I heard about) was formed by a joint move from Intera and Macerich, for a bluetooth proximity marketing network that covers five Macerich regional shopping centres in the greater Los Angeles area. From the Yahoo News article:
This launch includes Westside Pavilion in West Los Angeles, The Oaks in
Thousand Oaks, Los Cerritos Center in Cerritos, Lakewood Center in
Lakewood, and Stonewood Center in Downey. Bluetooth zones are located in
or near food courts, cinema box offices, lobbies and other strategic
locations throughout the more than six million square feet of retail
space.
This is certainly an important project, and the first I hear about in the U.S. This comes to add to the already existing list of bluetooth hotspot networks :
  • in Canada, (where hotspots are available at a number of newstand locations)
  • and in India (where bluetooth hotspots are being used to augment a media sharing website).
(If you are aware of any other such networks of bluetooth hotspots, please do let me know, so I can tell others about them too.)

This bluetooth marketing network differs from the other two, in that it is the first targeted specifically to shopping centres. As such, it allows for tailoring a whole range of solutions and commercial applications to the target audience, which is a lot easier to define, considering the deployment locations.

If more networks keep popping up at this rate, pretty soon the opportunities for proximity marketing around the world will be endless. This makes it all the more important to focus on more interactive and more intelligent mobile marketing campaigns, in order to better attract customers' attention, and increase your conversion. If you are thinking about running such a campaign in the near future, my advice to you is: make it interactive. Interactivity really is the key element that makes mobile stand out from other marketing mediums, and a very good reason why conversion rates are so high on mobile marketing campaigns


Bluetooth Hotspot Network for Photo Sharing Website: Mobshare.in

4

Written on Monday, January 12, 2009

I've just come across Mobshare.in, which is a mobile media sharing website. Mobshare.in allows its users to broadcast their photos by sending one MMS to a centralised server, which then sends a message containing a download URL for that picture to all of their friends.

It's pretty cool cause it saves mobile phone users money, especially when they are involved in large networks of friends. However, what really makes this particular website interesting, is that they opted to move beyond the operator realm (i.e. providing the service via MMS), into the physical realm, by offering people in CCD shops in India, the ability to upload their photos, via bluetooth hotspots. This, of course, means that uploading pictures is now free.

Also, it provides a new, interesting, social networking aspect, that of bringing together disparate spaces (and thus people in them), using photos as the common interaction space.

Photos (and other media files uploaded) are then published on mobshare.in, other mobile phone screens and finally, but more importantly, on screens in other CCD shops, all across India -- impressive!

Up to now:
BlueZones are now installed at 30 CCDs in Mumbai, 24 in Delhi, 4 in Gurgaon & 2 in Kanpur.
..but according to Mobshare, the number will soon rise.

Trying to find out more information about the bluetooth hotspot network, I also came across this blog post, by Saurabh Garg, who describes first-hand the experience in one of these locations:
Users can connect using bluetooth and uplaod their pictures and other media files on mobshare servers for free. These files are then made available on mobshare.in, WAP portals, mobile screens and are displayed at CCD outlets on DSN screens. Mobshare is all the more interesting because they are available across the country. Sitting in Mumbai, I can see what youth at, say, Kanpur is doing at a CCD.
Saurabh also suggests possible groupings for photos uploaded, based on his own experience:
Its amazing the range of images that users share. An account planner can easily spot certain trends. Apart from sharing pics of themselves (aspiring models? lure of a big screen? gratification?), there are pictures of groups of people (my friends are more important than anything else), bikes (bikes are still the “cool tool”), gods (how? why?), pets (understandable), movie stars (fandom still sells more cola in India than any other gimmick) etc.
If anyone from Mobshare.in is reading this, my congratulations on a well-thought-and-played move. They've managed to turn an essentially web-only and used-to-be-just-another-media-sharing-website into a social phenomenon, just by bringing the physical space into play, cleverly exploiting bluetooth. I am sure I will be hearing more about this soon!


Krispy Kreme Bluetooth Marketing Campaign

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Written on Friday, January 09, 2009

Ok, this one is somewhat old news, but I liked the idea of presenting a bluetooth marketing campaign from the point of view of a participant. I was able to find this blog post, which essentially describes the proximity marketing campaign for us:


I always pass by the Ayala-Paseo underpass in Makati. A few weeks ago, I noticed the advertisement of Blue Zone. It says that you just have to turn on your bluetooth and you’ll receive a surprise. And for their first surprise, you’ll receive a free Krispy Kreme coupon.


So just last Friday, i turned on my phone’s bluetooth and after a few seconds a got a message informing me i’m receiving a file. After making sure its really from Blue Zone I accepted and got two image files - the coupon and logo of Krispy Kreme.



The campaign combines very successfully some key ingredients for a successful proximity marketing campaign. It:

  • provides some value to the end user, by offering a freebie,
  • notifies participants as to the existence of the service, encouraging passers-by to turn on their bluetooth to receive a surprise.
I didn't manage to find any results from the campaign, but I would be most interested in learning the outcomes; if someone knows, please drop me a line, or leave a comment below.


Mobile Phone Replacing the Landline?

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Written on Thursday, January 08, 2009

Mobile phones are becoming an ever increasing part of our everyday lives. This trend is the same across most developed countries around the world and, to be honest, we don't really need confirmation of this in numbers. We just have to look around us, and it won't be too hard to tell.

However an interesting statistic coming from the U.S. is showing us that the mobile phone is not only here to stay, but is probably well on its way to replacing the landline. According to the article from Reuters:

In the first half of 2008, 17.5 percent of households were wireless only, up from 13.6 percent a full year earlier, according to the U.S. Centers for Disease Control and Prevention.

The statistics have a margin of error of plus or minus 0.9 percentage point, according to the agency, which collected the data as part of project to determine if national health polls were being skewed by the trend.

...

The figures come from national in-person interviews of approximately 30,000 households per year with at least one adult or child.

The agency concluded that polls were indeed being skewed because they have in the past only called those with traditional landlines. They and other organizations are moving toward incorporating wireless customers into their surveys.

With the economic crunch now well in effect, people are looking for more ways to reduce living costs, in order to cope with rising household expenses and non-rising salaries. The mobile is already a convergent device that brings together many different functionalities, and it makes sense that pretty soon it will replace the phone in the home, as it already contains most of the required functionality.


Nike Offers Interactive Mobile Marketing Campaign

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Written on Wednesday, January 07, 2009

Nike has always been quick to embrace new technologies and marketing approaches, and its marketing campaigns (tv, print, web, mobile, you-name-it) are always something to remember. And that's one of the reasons why it's such a big brand!

A couple of highlights that quickly spring to mind, include:
  • the bluetooth marketing campaign they were running (at least) in Nike Town, London in 2006, where people were invited to turn on bluetooth on their mobile phones in order to receive videos and other promotional multimedia content,
  • the NIKEiD campaign in 2007, that allowed the public to design their own trainers, with their photo, shoe and a line written by them, appearing in near-real-time in NikeTown, on the NIKEiD website and on cube installations on the streets of London. The NIKEiD street cubes also provided studio appointments via Bluetooth, in order to reach a wider audience.
Recently Nike also launched the Nike Goal iPhone application, which is a free app that offers live score updates for the Italian league, and statistics for Nike players who have scored goals, information on the football boot worn by the scorer, which boots have scored the most goals, etc. Cool!

This might not be the most useful app ever, but I know people who would (and do) pay to get a live score service on their mobile phone, and now they can get that for free! A great mobile marketing example from Nike, who offer a useful service to drive adoption of the application by mobile users, bundled with their marketing message.

The application is available on the iTunes Apps Store and soon on http://www.nike.com and http://www.nikefootball.com.

It's great to see new and interesting mobile marketing campaigns from Nike. It's these companies that, with their adoption of the mobile marketing approach, drive the market, leading us to hope for a more promising (mobile-marketing-wise) 2009.


Happy New Year!

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Written on Monday, January 05, 2009

Hello everybody and a Happy New Year!

It's been quite a while since my last post, but I spent the Christmas Holidays travelling with little access to a computer and time to post here. I hope your holidays (if you had any that is) were enjoyable and relaxing, like mine.

As soon as I have settled back in I will be posting the most interesting mobile-marketing-related stuff I come across, as well as a few articles with personal experience from mobile marketing campaigns and some technical articles too.

See you around..