New Mobile Services from American Airlines

3

Written on Thursday, February 26, 2009

Airlines have lots of reasons to offer mobile services to their customers, with the main one being that the mobile phone is usually the only device we carry we can be reached on when we travel. ( I know most of you also carry your laptop, and so do I, but it's not always on like my phone is when I'm transit, and not everyone has a laptop! -- and airlines do need to get through to everyone).

American Airlines have recently started offering a new mobile service for loyalty program members, that uses caller ID recognition, to identify customers calling in to find out more information about their flight.
American Airlines is targeting mostly mobile customers with a new service that recognizes callers inquiring about upcoming journeys.

The service, called “Remember Me,” is based on caller ID technology to help American Airlines AAdvantage loyalty program customers when they call in for information such as departure gate and flight times. The Telme caller ID technology will cut down the response times to calls made.

“With Remember Me, the need that we’re addressing is the speed to get the information to customers,” said Billy Sanez, spokesman for AA, Fort Worth, TX. “We know that the majority of customers have a cell phone and use that to call us for flight information.

“In the past, it would have taken us 2 ½ minutes to get that information and instead of being reactive, we’re proactive in giving them the right information that they’re calling for,” he said.

With Remember Me, the response time is reduced to between 25 seconds and 30 seconds, according to AA.
Now admittedly, I, myself, a regular airline passenger, only ever recall myself calling in to the airline once, or twice, but I'm not an average passenger -- let's just say I like to be surprised a lot!

Still, that's not the only mobile service they offer:

The boarding passes can be sent from the site at http://www.aa.com or the mobile site to smartphones as 2D bar code jpegs. The boarding passes can be scanned at Transportation Security Administration checkpoints and at AA gates.

Customers can currently use these mobile boarding passes for domestic flights departing Chicago’s O’Hare International, Los Angeles’ LAX and John Wayne Orange County airports. A successful run could mean expansion to other cities.

“We’re currently testing that rollout pretty well and we hope to work closely with the TSA in other airports,” Mr. Sanez said.

Remember Me and the mobile boarding passes are a series of initiatives that AA has taken on since the airline launched its mobile Web site in January 2008.

The mobile site is accessed by typing in AA.com on Web-enabled mobile phones. Among the many features available, consumers can check flight information, schedules, weather updates and also book trips through the mobile site.

Much cooler stuff! I can't wait for my first mobile boarding pass here in Greece soon, too! (Though I guess I will probably run into this somewhere abroad first!)


Gilette Bluetooth Marketing Campaign

1

Written on Tuesday, February 24, 2009

Gilette is currently running a mobile marketing campaign in London, in 10 busy train stations and some Superdrug stores (a big retail brand in the U.K. for health and cosmetics products), with the aim of promoting its newest razor product, the Gilette Fusion Power Phenom. From the article:
A 6-sheet digital campaign both directing consumers to the nearest Superdrug and advertising a prize draw will be running in train stations.

In the 50 biggest Superdrug stores on 27 February Gillette brand ambassadors will be equipped with bluetooth pods transmitting content about the product and prize draw. The teams will also be leafleting, carrying out demonstrations and giving out information about skincare.

The prize draw will be open to any consumer who purchases a razor in one of the participating stores, with each one having its own winner. Prizes include a tailor-made Saville Row suit, an Aston Martin for the weekend or a speedboat-chaufeurred trip to a show at the O2.
Their aim for the first part of this campaign, as they say, is to drive consumers into the nearest Superdrug store and buy a razor. However, I think this part of the bluetooth marketing campaign will probably not work very well..

Just put yourself into the position of a London commuter who is almost blind to the infinite offers they see everyday on the London Tube, or around the streets of London. You get out of the train and on your way out of the station you receive a notification on your mobile phone about something like this. Just how likely are you to go find the nearest Superdrug, (even if you are given precise directions), and go inside just to buy that razor?

I'm sure most of you are thinking 'not at all' and I'm sure the case would be the same if you were simply travelling across London to visit a friend, and to take it a step further, even if the ad said they were giving it away completely free. (Ok, I know everyone likes freebies, but we all know they're not quite 'free' most of the time, right? Well the average London Tube passenger also knows this..)

My point in saying this is that I think this mobile marketing campaign has been misplaced. The mobile offers a unique opportunity to reach the consumer at the right point of opportunity, that is at the right time, place and mindset, just when they were already going to do something. At that point you then have the opportunity to make an influence. Most of the time not about 'what' they are going to do (e.g. in buying a razor, they are probably going to buy one anyway), but about the 'how' and the details of their action (e.g. what brand razor they're going to buy, what features it will have, etc).

This proximity marketing campaign, sounds a lot more promising in its second part, when it will actually be performed in-store. When the consumer is already within the Superdrug store, they are already in the frame of mind of 'buying health and cosmetic products', so it is MUCH easier to start 'talking' to them about what they should buy, and I'm pretty sure the difference between the two different parts of this campaign will show in numbers, after its completion.


Mobile Phones Used to Light Streets

1

Written on Monday, February 23, 2009

Mobile phones find more and more uses everyday, and in the current worldwide climate and economic conditions it's good to see such useful solutions, only I didn't really expect them to find such early adoption. However, certain small German communities have already adopted the approach, hopefully paving the way for the rest of us to follow. From the article:
A trend is spreading through small towns across Germany. Tight budgets have forced hard decisions, including turning the lights out at night. No one is on the streets at night anyway, so why pay for the electricity to run the street lights? But residents have revolted. They fear an uptick in crime, or simply for their safety while stumbling through the dark streets to walk the dog or return from a late night out. Proving necessity is the mother of invention, a handful of clever solutions are being implemented; some with interesting consequences.

The solution seems to have started in the small town of Morgenröthe-Rautenkranz in the Erzegebirge. Over one and a half years ago, the 900 citizens of Morgenröthe-Rautenkranz were plunged into darkness each night, but given the option to turn the lights on by mobile telephone. Older citizens were concerned about their ability to master this new technology, but practice makes perfect. The first two weeks of the program, the lights remained on almost all night long as residents remained awake late for an opportunity to test the new system! But now the lights stay off except when needed. The town saves 4000 euros ($5300) per year. According to the Berliner Morgenpost daily newspaper, Morgenröthe-Rautenkranz is the inspiration for 4300 person community of Groß Pankow, the most recent community to consider on-call streetlight.
You simply dial a number to turn the lights on in your street... Nice and simple. Things start getting a bit more complicated when billing issues arise, but I'm only discussing the idea.

A more natural (for me, anyway) solution would be to provide the same service over a different medium, in order to automatize the process. A smart proximity marketing system can be used where registered users -- these would be the residents of a certain area, or people regularly walking the streets -- would have their presence automatically detected -- through Bluetooth, for example -- and the lights would automatically come on for them, when approaching the street. Of course, non-registered users can still use the system through other mediums, such as the phone mentioned above, but the system could also be set up so that it always keeps the lights on wherever there are discoverable devices.

This way, the resident of the area doesn't really need to do anything but have Bluetooth turned on -- and discoverable. That's it! Then lights automatically turn on for you just before you walk past, and turn off once you have moved outside the area. If done right, the system would automatically also know which way you are walking (besides, you DO walk roughly the same way home every night -- especially so in smaller communities) so that it can turn the lights on for you even further ahead, for more security.

An obvious problem is what to do if you don't have Bluetooth on your mobile phone, or if your battery runs out, but that's why a complete such system would also come with manual push buttons on lamps, so that everyone has access to it.


Universal Charger for your Mobile by 2012

2

Written on Thursday, February 19, 2009

As a lot of you probably know, the Mobile World Congress is currently being held in Barcelona. There is a lot going on that looks to shape the future of mobile, and one such piece of news is certainly this one.

It looks like after years and years of constantly finding myself without a charger, (I often forget to charge my mobile, and always remember just after the battery has run out!), the solution to all my problems has appeared in the horizon.Long gone will be the days when you needed a charger from a particular brand, because a new initiative promises to bring a 'Universal Charging Solution' to us, within 3 years. From the article:

The world's top five mobile handset manufacturers are among a group of 17 major industry firms to have pledged their support for development of a mobile phone charger that will work with the majority of new handsets by 2012. The new 'Universal Charging Solution' (UCS) initiative, announced by the GSMA yesterday, aims to make life easier for consumers by providing a 'one-size-fits-all' charger. The GSMA claims it could potentially lead to 50 percent less chargers being manufactured each year. The new charger is also targeting a 50 percent reduction in standby energy consumption and claims to be three times more energy efficient than some current chargers. The UCS uses a Micro-USB as a common universal charging interface.

Nokia, Samsung, LG, Motorola and Sony Ericsson are involved in the project from launch, supported by mobile operators 3 Group, AT&T, KTF, mobilkom austria, Orange, Telecom Italia, Telefonica, Telenor, Telstra, T-Mobile and Vodafone. Mobile chip giant Qualcomm is also involved. Both 3 Group and Telefonica are aiming to have 75 percent of their handset portfolios UCS compliant by 2012, while Orange said it is looking at UCS accounting for two thirds of sales.

There are plenty of benefits from such a move, and to be honest it was about time (though I still have some doubts about if and when this will reach the market). Convenience aside, the biggest benefit, however, is the one for the environment. 50% less chargers is actually a pretty huge reduction, and as if that weren't enough, the new charger also claims to be much more efficient in energy consumption.

With mobile phones becoming ever more important and all the more ubiquitous in our daily lives, the idea of having ONE (type of) charger forall our devices sounds great and I'm sure will come as a big convenience.

I will post more interesting stuff from the MWC, as there's plenty there, so stay tuned..


DIGIDAY: MOBILE Conference in New York

1

Written on Tuesday, February 17, 2009

I was invited to attend this conference and was pretty enthusiastic about my attendance, but I had a pre-arranged business trip during the same period, and will, unfortunately be unable to attend. Still, I will be looking closely at the proceedings, as I expect there will be some pretty interesting talks and information flying around.

Here's the press release:

Marketing & Monetizing Mobile in 2009

DM2 Events Presents DIGIDAY: MOBILE Conference to Top Ad & Marketing Executives on March 12 in New York City


February 16, 2009—DM2 Events, a leading organizer of conferences and exhibitions for the digital content and advertising community, will host DIGIDAY: MOBILE on March 12 at the W Hotel, New York City. The C-level event will give media leaders a chance to converge and discuss high level strategies and the future of mobile content and advertising.


"In the rapid evolution of new media channels, mobile has moved to the forefront," says Sarah Schoenfelder, editor and content director for DIGIDAY. "It's important to get ahead of the curve now and learn how to create and deliver, but perhaps more importantly, monetize the potential of mobile advertising and marketing. Whoever does that best, first, will be a game changer."


Emceed by mobile marketing guru Jason Heller, EVP of Laredo Group , DIGIDAY: MOBILE will provide valuable insights and new perspectives from executives who run and control today's biggest media companies, agencies, brands and technology providers on how they use and profit from mobile media and marketing.


The half day format of the event is designed specifically to serve today's ultra busy top executives and their equally busy schedules. "It's a half day event, but a full day's worth of content," says Nick Friese, CEO of DM2 Events. "Plus, the conference still offers the valuable networking opportunities that have attendees of our events walking away satisfied with new deals and contacts in hand."


Highlights of DIGIDAY: MOBILE are set to include:

"The Elephant in the Room: The Economy"—A mobile marketer roundtable on what impact the economy will or won't have on mobile and how marketers can use mobile to gain the edge in a down market.

"The Mobile Platform Implosion" Keynote Panel Discussion—We are at a point where mobile messaging and campaign platform costs are going to drop dramatically as companies fight to survive in 2009. But in the rush to stay alive, will we miss the innovations needed to add value and take mobile marketing to the next level?

"Monetizing Mobile Content and Social Communities"—Panel discussion moderated by Adam Hirsch, Chief Operations Officer Mashable.com explores who the moneymakers in the space are and how they got there.


Featured Speakers Include:

Julia Resnick, VP Mobile Media Products, The Nielsen Company (Keynote)

Benjamin Mosse, Director, Mobile, The Associated Press (Keynote)

David Kohl, Head of US Sales, Nokia Interactive (Keynote)

Robert Samuels, Director, Mobile Products, The New York Times

Jordan Berman, Executive Director, Media Innovation, AT&T Mobility

Stephanie Bauer Marshall, Manager, Mobile Advertising, Verizon

Jamie Wells, Mobile Director, OMD's Ignition Factory

Terri Walter, Vice President, Emerging Media, Avenue A Razorfish

Robert Victor, Business Product Manager, Mobile, Google

Yaron Oren, Director, Mobile Strategy and Operations, Hachette Filipacchi Media

Evan Neufeld, Vice President, comScore Brand Metrix

Maria Mandel, Senior Partner, Executive Director Digital Innovation, Ogilvy

Dan Frommer, Senior Editor, Silicon Alley Insider


The evening's cocktail reception will allow attendees to come back to the W Hotel after their day is over to join fellow DIGIDAY: MOBILE attendees as well as attendees from sister event DIGIDAY: SOCIAL for drinks, conversation and networking.


Register and join a diverse group of attendees including: Unilever, Pepsico, Footlocker, Google, Microsoft, Conair Corp, Digitas, Euro RSCG, Mediaedge:cia, MediaVest, Microsoft, The Associated Press, Avenue A Razorfish, Hachette Filipacchi Media, Ogilvy Worldwide, MTV Networks, BBDO, Citi, Interpublic , Electronic Arts, Havas Digital, Hearst, Nielsen Online, NBC Universal, OMG Direct, Sony BMG Music, Universal McCann, Viacom/Nickelodeon, American Airlines, IBM, The Home Depot and more.


Premier sponsors of DIGIDAY: MOBILE are: Mojiva, AdMob, ChaCha, Mozes, Mobile Marketer, Mashable, The CMO Club, The Online Publishers Association and The Laredo Group.


Event Details
Date: March 12, 2009
Conference Time: 7:30am – 12:30pm

Cocktail Reception Time: 5:30pm
Location: W Hotel

541 Lexington Avenue

New York, NY 10022
Phone: (212) 755-1200


DIGIDAY is free for members of the media and the press is encouraged to attend. **Registration Is Required For Media Attending**

A discounted joint registration to both DIGIDAY: MOBILE and DIGIDAY: SOCIAL is available.


For additional information on the event, including a full program, please visit HYPERLINK "http://www.digidaymobile.com" http://www.digidaymobile.com.

To Register and for Additional Questions Please Contact:
Nick Friese
DM2 Events
(203) 523-0139
HYPERLINK "mailto:nick@dpaconference.com" nick@dpaconference.com


About DM2 Events
Digital Media and Marketing Events is the leading organizer of conferences and exhibitions for the digital content and advertising community. DM2 produces DPAC, the leading digital publishing and advertising conference for content producers and marketers.




Nokia Lay-Offs Due to 'Reduced Market Demand'

0

Written on Monday, February 16, 2009


Nokia has also joined the big list of companies, laying off people, with lay-offs being accredited to the economic crisis. This news article has all the info:

As part of its previously announced plans to increase cost-efficiency and adapt to the market situation, Nokia today announced plans to close its mobile devices R&D site in Jyväskylä, concentrating mobile devices R&D in Finland at its sites in Tampere, Oulu, Salo and the Helsinki metropolitan area. Nokia also plans to scale down Salo production with staggered temporary lay-offs, aligning production with market demand while continuing operations without interruption. Nokia will begin consultations with employee representatives about these plans.

Nokia plans to scale down the production in Salo to reflect the market demand. Nokia will implement temporary lay-offs on a rotational basis, with operations at the factory continuing without downtime. This arrangement is based on the Finnish labour practices and legislation, and is commonly used to adjust production to reflect notable fluctuation in market demand.

“With these plans, we aim to scale down Salo production to reflect reduced market demand, while operations in the factory continue uninterrupted,” says Juha Putkiranta, Senior Vice President, Demand Supply Network Management, Nokia. “This is one of the measures we are taking to adjust our global demand supply network to the current situation.”
In the midst of this existing bad climate it's good to find pics, like the one below, to cheer things up a bit..


Bluetooth Marketing Campaign from Microsoft, With 1.9m Downloads

0

Written on Friday, February 13, 2009

I came across this piece of news this morning, and I must admit I expected this sort of news to have made much bigger headlines. Especially because it involves the name of the giant that is Microsoft, but also because of the impressive numbers.

Microsoft ran a bluetooth proximity marketing campaign over a period of nine weeks (including the Xmas period) in which they distributed multimedia content from five recent Microsoft games, through a mobile application.

Here's the news article itself:
XBox 360 has delivered 1.9m unique downloads to mobile phones via a Bluetooth marketing campaign.

The gaming giant developed a mobile application featuring trailers and wallpapers from five games including Gears Of War 2, Fable 2 and Lips.

The app was distributed over nine weeks over the Christmas period by media communications agency Universal Mccann via Bluetooth agency Bluepod Media's network of 360 sites.

Stephen McGill, head of gaming & entertainment at Microsoft, said the results of the campaign were impressive.

"It was a flawless execution that pushed an incredible amount of Xbox 360 content out to a huge consumer audience," he added.

In January XBox overhauled its mobile site in a bid to tie it more closely with its existing online properties.
That is definitely one of the largest numbers I have heard about in such a campaign, but I also must point out that the article leaves a lot to wonder about, concerning the accuracy and correct interpretation of these numbers. I hope the official press releases, if any come about, will be much clearer. Obviously, if anyone has any extra information to share, do comment or drop me a line..


Location Sensor Limitations and Nokia's New Hybrid LBS

1

Written on Thursday, February 12, 2009

We all know the limitations for current Location Sensors. GPS doesn't really work indoors (you need line-of-sight to a satellite). Rfid is usually short range, and requires an expensive infrastructure. WiFi doesn't provide much location information, cause most existing wireless routers don't work that way (most just forward data, they don't add any location information). Bluetooth works in close proximity, but also doesn't provide much location information (you just know it's in the proximity of a certain bluetooth dongle). Both allow for certain methods of calculating the location of a device in range using triangulation, and this also works for GSM networks, using cell tower triangulation.

Incidentally, Google Latitude also works like this. For smartphones Google uses triangulation from cell towers to calculate your current location 'within a radius of 3.5 km'. Having now tried it on a Windows Mobile Device, I can't exactly say 3,5 km is very helpful, unless you wake up in the middle of the night with nothing but a hangover, a Windows Mobile device and no idea whatsoever where on earth you are. For real everyday use, it's, unfortunately, not much help -- but still pretty impressive. Of course this works best in big cities and densely located areas, where you have lots of cell towers and antennas.

So all of the above technologies used for location tracking (GPS, RFID, Bluetooth, WiFi, GSM cell towers) all have their limitations. That's why it makes a lot of sense to develop a Hybrid Location Tracking system, which is what the good people over at Nokia Research Centre in Helsinki have done. From the article:

The LBS (location-based services) concept is rounding out to feature a full indoor service for large buildings and institutions (like hospitals) that improves on current GPS tech. It will most likely aggregate a sensor's location through a combination of RFNokia_prototype_sensor_2ID tags, bluetooth, and NFC to send direct info to your cell phone. The hybrid LBS system should improve upon the current limitations of GPS tech, according to a Nokia research doc: "[GPS devices] don't work well in the structures in which we find ourselves every day, such as offices, shopping malls, hospitals. . . 80 percent of our time is spent indoors."

The current version of the concept includes sensors embedded in a keychain-sized box (see right) that is hitched to individual personal items. The sensor wirelessly sends the location info of each item to a smart phone app  that tracks and manages each item. The distance range of each sensor is around 100 meters for now, but they're working on extending it.

Good stuff! I hope Nokia open this up (at least to a certain extent), cause with all the existing infrastructure in buildings world-wide, a Hybrid system sounds exactly like the solution to the current LBS sensing problems.

Also check out the video below for Nokia Location Sensor:




New Google Mobile Services

4

Written on Tuesday, February 10, 2009

Pretty exciting news for iPhone or Android owners, as Google has now announced that over 1.5 million public domain (i.e. free) books are already available in the United States. From the article:

Users can go to http://books.google.com/m on their mobile browser to search for a title, author or subject and start reading while on the go.

Additionally,
users can browse the list of "Featured books" and various categories
such as business and economics, the Classics, science and math,
and travel. Once they have picked out a book, users can easily get back
to their selections by clicking on the "Recently viewed books" under
the "My books" section.

This follows the ongoing trend of more and more services going mobile, which seems to be becoming much bigger in 2009. In fact, we are moving towards a direction where the mobile version of a service is becoming (or has already become) a standard, and we are finally beginning to see some truly mobile-fueled services.

So much so, that some of the newest services coming out bring out a mobile version first and their desktop/web version follows. One such case is Google Latitude, a new Google service recently announced, that allows you to 'see where your friends are on a map'. 

The desktop version is still not available here in Greece ( Google says this, when you add the widget to iGoogle:
The Latitude iGoogle gadget is not currently available for your location :(


You can still download Google Maps with Latitude to your phone :)


Click here to learn more or goto m.google.com/latitude
This is one of the first and few Google services that were made available on mobile first, before the desktop version. Admittedly, though Google can and does estimate your current location using triangulation from the antennas, they still haven't got Google Latitude working on the widest range of mobiles yet (yes, that's J2ME, not iPhone :) ). You can view the location of your friends if you (and they) manually set your(their) location, but I guess this is work in progress and pretty soon this widget will be available worldwide.

I know there are plenty of social networks that already provide similar services, but a Google service is always worth special mention. I think it will actually be pretty cool once everyone starts using it. One of the first things people ask when they call each other is 'where are you?' and knowing the other person's location beforehand might actually change the way people communicate with each other.


Bluetooth Network (for Photo Sharing): Interviewing MobME's Co-Founder Sanjay Vijayakumar

0

Written on Friday, February 06, 2009

As you probably remember, I was pretty impressed with the work from the folks at MobME, and their bluetooth network for photo sharing in India. I posted this a couple of weeks ago and have since managed to get in touch with Sanjay Vijayakumar, one of the co-founders of MobMe, who was patient enough to answer a few questions about their network and how they are planning to exploit it.

I think what he had to say makes a pretty interesting read, so I'll leave you to it..

GS: Please tell me a bit about your company, who you guys are, what it is you do and your aims for the future.

SV: MobME is India's First Technology Business incubated company which was co-founded by college mates Sanjay Vijayakumar, Vivek Francis and Sony Joy. The Founders Raise half a million dollars in college, dropped out and today run a successful startup which is rated amongst the Wall Street Journal 10 Startups to watch for in India, the youngest company to be listed at Nasscom 100 IT Innovators for 2007 and is being awarded India's Most Innovative Startup for the Year 2008.


GS: Do you plan to expand your Bluetooth network or do you want to give more room for cooperation to the operators? (This means that if you make the BT network large enough then the users won't really use GPRS/3G to send their photos to the server, so you are essentially bypassing network ops).

SV: We plan to expand the BT network to over 2000 locations but at the same time we are partnering with India's Leading Operators. Photo Sharing is a nacent segment in India and all stake holders are trying to get the habbit which in the long run will benefit everyone involved.


GS: Do you think it is risky to receive mobile content from the users in terms that it can be a virus or a malicious software?

SV: We filter the content at source itself and delete formats that do not fall into our criteria.

GS: How much participation do you think you are getting from the public in the cafes?

SV: Very High - Since bluetooth is free. Cafe Coffee Day being frequented by Celebrities also ensure some good traction and activity when they visit. Till date over 10,000 Images shared.


GS: Are you getting new users from there, or is it that existing users use your bluetooth network most?

SV: New Users - This was a pilot and was done with the fact in mind that we would soon be launching the Mobshare Mobile Application. These BT zones will serve as our medium to spread the application to target users free of cost.


GS: Do you have some sort of moderation for the content uploaded by the users? How many persons are needed to moderate the uploaded content currently?

SV: Yes - We have a manual moderation in place. A team of 2 content editors are on the job.


GS: Have you developed your own bluetooth solution or are you in some kind of partnership with a BT manufacturer?

SV: We have our own BT solution that does the software part. For the Hardware we have a partner who provides us customized dongles.


GS: Do you plan to give more services via Bluetooth, let's say, photo browsing via bluetooth without the 3G cost / photo editing mobile phone software, etc?

SV: Yes - the first natural progression we will do is video sharing.


GS: Do you intend to expand to other countries? If yes, what would you ask from a local partner in a european country?

SV: Oh Yes. India is an amazingly low cost destination to build products and try them out but the margins really prop up when you can sell in Dollars and Euros :)
We are very logical people and do business with companies in denmark, spain etc for BT as well as other mobile solutions like Low Cost SMSC, USSD, IVR and Voice Applications.
We would also look at reseller models where these companies can take licenses and just plug and play our solutions with remote support from our side.
We would love to be an outsourcing destination for European Mobile Companies who want to hold on to margins and outsource development work.
Finally - we would a partner who shares a belief that in the long run, its not the fastest or the strongest who succeeds but the one who really thinks he can win!!
I, for one, enjoyed it! MobMe sounds like they are here to stay, so watch out for that name in the months and years to come..


Google SMS Service Faces Problems

3

Written on Wednesday, February 04, 2009

It seems perfection is a treat no-one can claim after all. Even the giant itself, Google, does slip up every now and then, just to prove this point. A couple of days ago, users of the Google SMS service experienced issues with their mobile phones.

SMS messages were being delivered in dozens to random users for no reason, and if you've never experienced such a problem, well let me tell you it is a right pain...

Having worked as a developer for SMS marketing tools in the past, I have, of course, at times used my own mobile as a testbed, and the first time you discover a bug that sends your mobile a couple of hundred SMS messages, you will remember for a while!

Regardless of the model, mobile phones are slow to process incoming messages. Even with the fastest of phones that I've used, the task of erasing large numbers of SMS in your inbox. Just have a go yourself! (And if you have a phone where this is quick, please, do share the model!! :) )

For more details about the Google SMS malfunction, have a read through the detailed report in this article. Here are some highlights:

There are many complaints about the issue on the Google Mobile
homepage and within the company’s Help Forum. Of course, besides being
disruptive, many of the service’s users don’t have an unlimited text
message plan and were worried about being charged for the messages.

Carriers were swamped with phone calls early that morning. Since many
people using several carriers were experiencing the problem, it became
evident that Google was at fault.

The Google SMS search users started to receive text messages every seven to 13 minutes, starting at about 2:30 a.m.

Users expressed anger, annoyance and frustration.

In
many of the threads, Google SMS users expressed that they would think
twice before they do a simple SMS weather check with Google.

Google SMS provides mobile phone users information while on the go .

All users need to do is text message their search query to 466453 and Google texts back the results.

At least over here we don't get charged for incoming SMS messages.. And it seems that moreover, this is not the only problem the service has faced:

Users who received SMS messages that night and don’t have an
unlimited text message plan may be able to work out the problem with
their carrier. Google is not planning on paying for these charges.

Google
sent around 30 text messages to thousands of users. What this implies
is this: This isn’t the only problems that the Google SMS search
service has faced.

On Jan. 8, the service stopped sending results back to users’ queries.

Then on Jan. 15, Google confirmed issues with queries via Google SMS related to sport scores. What's next?

Even so, don't get me wrong.. The idea behind Google SMS is great, and I'm sure once all issues have been ironed out, it will be very useful indeed. It's just that all software, even that backed by Google, has bugs.. And I think it's worth putting up with a few minor annoyances, if it means getting a great service for free.


BA Offers In-Flight Mobile Phone Use

2

Written on Tuesday, February 03, 2009

Some of you might have already heard about this, but I am glad airlines are finally beginning to overcome this use. It was about time really. In this day and age, our mobile phones are becoming ever more integral parts of our daily lives, and having to put up with losing its connectivity features, or worse having it turned off, for several hours during flights is annoying!

BA has announced that it will gradually allow passengers to use their mobile phones on board its airplanes. As one would expect, however, it is the Business Class users that will benefit first, and I imagine that they will pay for this convenience, but I hope it won't be too long before economy class passengers, and also other airlines follow. BA is not the first airline to hop on board (pun intended) the scheme, but it is certainly good news when it comes from such a big name in the aviation industry.

From the article:
Passengers crossing the pond on British Airways can use the airline’s new service from City Airport to New York to send text messages and access the internet from the middle of the Atlantic.

Although the service won’tlaunch later in the year, the new service,is business class only and will stop off in Ireland on the way to the US. According to the announcement, “stressed executives will be able to connect to a GSM picocell on the aircraft for data access and text messaging.”

The connectivity is provided by OnAir, and in turn by satellite company Inmarsat courtesy of a small dish mounted on the top of the aircraft and a connection to the Inmarsat-4 satellite. That should provide around half a MB of connectivity, along with the latency inevitably associated with geostationary satellite communications.

British Airlines isn’t saying how much flights are going to cost, or if the data connectivity will be bundled, but with no economy seats to bulk out the flight it’s not going to be inexpensive.
The current status is as follows (credit to Wikipedia):

No U.S. airlines have approved the use of mobile phones while in flight (due to FAA regulation in the States)

AeroMobile and OnAir
allow the use of personal electronics and devices aboard flights. The
services are most prevalent in Europe and are licensed to specific
airlines for use.

On 20 March 2008, Emirates Airline flights began allowing voice calls in-flight on some commercial airline flights.

Malaysia Airlines flights are installed with AeroMobile systems to enable in flight voice calls and text messages.

So imaging enjoying the view at 20,000 feet and your mobile phone rings... "Hey mum, wow, you should see the clouds up here.. They're amazing!" -- looks like we're not too far away..