Mobile Retailing in 2011 and Beyond

3

Written on Thursday, October 27, 2011

2011 so far has seen a significant leap forward in the development of mobile commerce. Most large retailers are now exploiting the opportunities in the mobile channel and those who haven’t are being left behind. Although a comparatively new technology, consumers now expect to be able to access and interact with their preferred retailers via their mobile phone. A report from MEF, an industry trade body claims that a huge 72% of people are now using mobile internet on a daily basis globally. The early adopters have seen the biggest return after realising the potential of mCommerce and swiftly establishing themselves in the channel. 

Web giants Amazon and eBay created mobile presences in 2010, but have implemented significant developments throughout 2011. Amazon were the first to offer cross platform customer experience, with users of their optimised mobile website able to add products to their basket via their mobile, then access the site later on their PC in order to complete the transaction. They also developed custom built apps for Android and iPhone operating systems to deliver a better user experience for a few territories to start with, now rolled out globally. eBay similarly produced an app which enabled users to carry out transactions, either purchasing or selling products. Through these advancements, mobile commerce has transcended its previous function of allowing users to purchase digital content and moved into the physical goods channel.

The incentive for retailers to move into the mobile channel is now beyond doubt. Mobile internet usage is expected to overtake desktop browsing by 2014, with 50% of all local searches now being done via mobile. 17.99% of men and 10% of women between the ages of 13 and 44 currently attempt to access an online retailer on their mobile and 25% of them say that if they cannot access their preferred retailer’s website on their mobile they would go to a competitor and not attempt to access that site again. 

Of course the first step towards a mobile presence for any retailer is ensuring that their website is properly optimised for a smaller resolution and will responsively resize for a mobile browser. However, the development of a custom application should not be sacrificed, despite a potentially high initial cost. This is where most retailers appear to falter, as effectively integrating their existing eCommerce system with a front end mobile app or site can be tricky. More brands are now choosing a complete platform which delivers the best customer experience via exposed APIs for products, transactional systems and management of accounts. 

A customer downloading a retailer’s app can be taken as a sign of positive intent. The user wants to interact with the company and is considering purchasing products by utilising this application. The app then becomes a feature on the customer’s phone, meaning they will be much more likely to check back for new products, rather than simply bookmarking the brand page on their mobile browser. Effective user experience design is crucial to this aspect, as a unique and fun interface will engage the user much more intently. 

With new HTML5, CSS3 and Javascript web standards, a whole new world has been opened up to app developers. Creative options such as product drag and drop, inline video and 360o product view are now achievable. eBay have recently announced a new mobile image feature, where users can take pictures of products they like the look of and the app will then suggest similar products available through the site. 

Another breakthrough threatening to transform the way mCommerce is viewed is Google Wallet. This application for Google’s Android OS allows users to pay using either Citi MasterCard or a Google prepaid card and then make payments by simply touching their phone to a pad after putting in a pin number. Only available in the US currently, the company plan to roll the technology out to the UK too. There is a lot of discussion surrounding the announcement as to how much actual demand there is for this application. However, thinking outside simply making payments, customers could download vouchers to their “Wallet” and then use it directly by swiping in store. Users could even acquire deals from posters that they touch their phone to, opening up a number of multichannel opportunities. There is still a long development path for this technology so it will be interesting to see where it goes. 

This is a guest post by James Bentham on behalf of Mobile Interactive Group, who specialise in mobile technology and service provision. He has been creating web content for over 5 years and enjoys writing and reading about technology, business and music.


Can Mobile Apps Give You Super-Powers? [INFOGRAPHIC]

1

Written on Wednesday, October 26, 2011

Following on with the string of posts with infographics, here's a cool one HTC published on their Facebook fan page:


...don't know about you but it made me laugh!


The Ubiquity of Text Messaging [INFOGRAPHIC]

0

Written on Monday, October 24, 2011

Have you ever had that thing where you leave home, forgetting your mobile behind and you're past your turning point? Yes, you have, I know you have. Doesn't it feel like a shit day ahead?

That right there is exactly how addicted we've become to our mobile phones, so hold that thought...

That's exactly what I'm left thinking after viewing this infographic that shows all the different places people admit to text messaging from - some admittedly less surprising than others (I mean who DOESN'T text while at work? ... come on now... )

Based on survey from Tatango, who surveyed 500+ Americans and asked them where they were guilty of text messaging.


The Perfect Mobile E-Mail [INFOGRAPHIC]

0

Written on Thursday, October 20, 2011

Mobile Marketing takes many forms; from good old bulk SMS messaging, to Interactive SMS, and mobile advertising, bluetooth proximity marketing, mobile coupons, QR codes, etc. etc. 

An area that is often overlooked (and I don't think I would have remembered it either making that list above, had it not been for today's infographic) is e-mail marketing on mobile devices. And you there reading this that regularly read your e-mails on your mobile phone will know exactly what I mean when I say that e-mails on your mobile appear very different than they do on your desktop / laptop.

Designing the perfect mobile e-mail then is a key problem and that's what today's infographic is all about: 
Courtesy of the folks over at Litmus.com - please see full post here.


Near-Field Communications - The Future on Your Mobile

3

Written on Wednesday, October 19, 2011

Following on from the previous article on NFC phones, which you rather seemed to wonder about, here's another article on NFC and what it promises to offer us in the near future.

Take a look so you won't be too surprised with what's coming on your mobile phone in the coming couple of years:
There have been a lot of predictions about the future over the years… everything from flying cars (I still think that’d be cool… The Jetson’s, anyone?) to the flop of remote shopping (it’s probably safe to say that Time is regretting that printed statement!). But I don’t think anyone could have predicted how heavily cell phones would play into our lives. Just a few short years ago cell phones were huge bricks that had only a black and green screen and only made phone calls. Now you can chat, text, shop, Facebook, tweet… and the list goes on and on and on. Cell phones have become such a staple in our everyday lives that it’s hard to imagine a time without them.
It should come as no surprise then that cell phones will soon be entering into the world of near field communication technology. What’s that, you ask? Basically, near field communication technology is the technology that allows you to make a purchase with your cell phone. And I don’t mean over the internet on a shopping website, either. I mean by simply holding your cell phone near another device equipped with near field communication technology you will be able to do just about anything.

Imagine walking into a coffee shop and purchasing your favorite latte. When it comes time to pay you don’t have your wallet with you… but that’s ok because you don’t even need it. You just hold up your cell phone and BAM! Coffee paid for and you’re good to go. It’s a little scary sounding, isn’t it? But it’s coming, and it’s coming quickly – a fact solidified by Google launching its Google Wallet technology on September 19 which is geared towards replacing credit cards with a cell phone app.

But it doesn’t just end with monetary transactions. Near field technology also allows user to interact via file sharing, gaming on cell phones (such as the popular Angry Birds app), electronic business cards, and friend-to-friend (for example checking in with people at different places on Facebook). The technology will open up even more doors into the world of social media and staying ever-connected. By using this type of technology we will eliminate the need for wallets and payment cards and really anything that requires more than connecting our cell phones. But it also makes you wonder if we’re making it easier for stolen account information and theft.

It’s likely that near field communication technology is going to surge in the next few years, and it will be interesting to see how the public reacts. We have become increasingly more lax in our approach to the privacy of our lives, but will cell phones acting as credit cards be a step too far or something that is warmly embraced? What do you think?

Author Bio: 
Kate Croston is a freelance writer, holds a bachelors degree in Journalism and Mass Communication. She writes guest posts for different sites and loves contributing cheap internet service related topics. Questions or comments can be sent to: katecroston.croston09 @ gmail.com.


The Where & How of Smartphone Use Today [INFOGRAPHIC]

0

Written on Tuesday, October 11, 2011

A couple of pretty interesting infographics today, from the folks over at Tatango, that present some useful statistics for your "tomorrow morning's presentation".. 
Don't know about you, but I always keep these handy, as you never know where they'll come in useful. 

Here they are then - enjoy:
Smartphone Usage Infographic
Source: Tatango Mass Text Messaging



Where Are Smartphones Being Used Infographic 


Press Release: First Open Source In-App Payment Library for Android OS by SmsCoin Project

1

Written on Monday, October 10, 2011

SmsCoin project — one of the leading SMS-payments providers across Russia and around the world — is proud to present a free in-app payments library with open source code for smartphones based on Android OS. By integrating the library into the application, developers can accept payments from over 3 billion subscribers in 92 countries worldwide.

As one of the most successful SMS-payments providers in Russia and abroad, SmsCoin project also develops other branches of its business, monitors global market tendencies and introduces to its partners ready-to-use products for business optimization and profit growth. One of such innovations is in-app payments library for Android OS software.

Dmitry Polyanovsky, CTO of SmsCoin project: «Currently, mobile application development is a popular market trend of IT industry. At a certain stage we decided to make a useful contribution and to develop our own application. SmsCoin developers team chose mobile payments for two reasons in particular. First of all, we already operate within mobile payments sector, and certainly aim to develop our services to the highest level possible. Second of all, traditional product sales can hardly surprise anyone today, and developers prefer the implementation of Freemium monetization model which works as follows: the user gets a free version of some program or product, and pays only while purchasing additional services and resources. The library we have developed is the best possible solution for such apps sales model, or rather of its abilities executed through in-app payments».

The library has quite simple operation principle. During its integration to the source program a button is added and the moment end-user presses it, he is redirected to the payment dialogue. The library generates an outgoing SMS to a premium short code, and if the payment was successful, end-user receives a reply message which is queued by the program, and the service is activated.

In-app payments library by SmsCoin project is the first of its kind within the Russian-speaking market and this is what makes it so unique. It should be noted that within foreign sector such programs already exist, but the version of SmsCoin competitively stands out from the rest – particularly since it is absolutely free of charge and it offers open source code based on BSD-license.

To get additional information and download the in-app payments library developed by SmsCoin project please visit http://smscoin.net/software/engine/Android/.

About SmsCoin project:

SmsCoin project operates within SMS payments market for 5 years already. Presently, SmsCoin offers premium SMS services in over 90 countries worldwide. Thousands of projects are based on the project' services, dozens of unique scripts have been developed and millions of SMS-messages were processed. SmsCoin project has been working under the flag of Mobilcent Ltd company for five years now. The project was launched during the summer of 2006. Today SmsCoin project manages a highly qualified and professional staff of 25 people, specializing in various fields.

Some of SmsCoin clients include: Odnoklassniki.ru, Mamba.ru, DepositFiles.com, Alawar Entertainment, Herocraft and many more.

SmsCoin won't stop there, and will continue surprising its partners and competitors with unique ideas and innovative approach to its implementation.

http://smscoin.net/
Additional info:
e-mail:pr@smscoin.com


Will it be Twitter all over again with NFC?

2

Written on Thursday, October 06, 2011

Just been reading an interesting piece by Michael Koploy, that presents how and why Austin, Texas, US could be the starting place where NFC-enabled services take off, just like it happened with Twitter back in '07. 

For those of you that don't know:
Austin was the backdrop of Twitter’s “birth” in 2007. Although Twitter had launched about nine months before Austin’s South by Southwest (SXSW) interactive festival, Austin helped put tweeting on the map. Curious SXSW goers took their turn at crafting 140-character messages, following, and retweeting attendees. The result: traffic tripled during the conference. The rest, as they say, is history.
Same with NFC then? Well, Michael builds a pretty good case in his article
When any new technology emerges, there’s much postulating about “what if’s” and “could be’s.” At this point, that’s about all we have when it comes to near field communication (NFC) in the United States. However, Isis – the joint mobile payments venture between AT&T, T-Mobile, and Verizon – is looking to solidify NFC adoption among the techno-savvy in Austin, Texas.

Austin is one of two announced pilot cities for the Isis mobile wallet technology (with Salt Lake City the second). While NFC is one of the most talked about technology trends for retail and it's expected to be a $214 billion market by 2015, it has yet to pick up any real steam in the states.


If any city could put NFC on the map, however, chances are Austin could do it. It is, after all, a college town, state capital, Live Music Capital of the World, and business and tech hotspot. Plus, it’s pretty weird. It’s the perfect blend of entrepreneurs, geeks, hippies, outdoor enthusiasts, and hipsters who love cool, new technology.

...

Sounds like Isis and Austin will be a good mix, but the question remains: how will this new technology be integrated into the city’s fabric? Beyond the obvious of having a robust infrastructure, long-term success of NFCs requires that consumers find the technology relevant to their daily lives. In the same way we can’t help but tweet how amazing our lunch was, NFC vendors have to create the same level of wide-scale market integration.
So, here are five ways I believe Isis, and other businesses looking to springboard their technologies, can capitalize on Austin’s unique vibe and receive successful adoption

1. Spread the Word with Festivals and Conferences

Austin hosts the Austin City Limits musical festival every fall and the SXSW music, film, and interactive expo every March. Both of these festivals would be a great launch pad for Isis to promote NFC to a mass audience.
Austin City Limits has been the city’s premier music festival for the past 10 years. Over 75,000 patrons attend each of the festival’s three days. It’s essentially a frenzy of eating, drinking, dancing, singing, and shopping. Oh, and it’s cash only. While seasoned festival goers bring cash to accommodate their favorite activities, they also all bring cell phones. What better way to create NFC buzz than to allow consumers to fly through the lines and wave their phones to purchase a mighty cone?
And there’s the Holy Grail of interactive media, film, and music festivals, otherwise known as SXSW. Selective placement of NFC terminals throughout the SXSW interactive conference could get techies and industry bloggers hyped about the service (it certainly worked for Twitter). While Isis hasn’t said whether they will have a presence at the festival, I think it would be a shot in the foot to skip out.

2. Find Innovative Ways to Integrate NFC With the University

Programs such as the Austin Technology Incubator have been innovating bright ideas for over 20 years. A 2010 graduate of the incubator, Austin-based RFMicron is now one of the leading providers of hardware/software bundles used for RFID-based asset tracking. To incentivize and increase NFC adoption, businesses will have to propose ways to incorporate phones into the retail experience. Combining RFID technologies with NFC payments is one way they can do this.
With more than 50,000 students, The University of Texas at Austin is clearly brimming with opportunity. If you’ve dared step in the city limits on a Saturday in September, then you know there are well over 100,000 football fans that don the city. NFC would be an extremely convenient way to grab a quick box of popcorn before the next touchdown. Add in the fact that UT is #1 in merchandising sales of all U.S. colleges, and has held the top spot for five years. So, why not tap into this fervor, too? Pair NFC with that burnt orange T-shirt everyone is buying and you have great potential.

3. Create NFC Purchasing Habits at Hip Food Venues

Austin has some great food and restaurant opportunities for all occasions and budgets. Like Portland, LA, and many other US cities, Austin has seen a resurgence of mobile food trucks. And while many are cooking up new and innovative foods for cheap eats on the go, they’re stuck to cash transactions for a number of a reasons, including hardware limitations, implementation expense, and a hard-nosed defiance in paying credit card processing fees.
Simply put, business owners would have to understand how NFC could bring more customers to rationalize the investment. A 2010 study by the Journal of Consumer research indicated that consumers were more likely to make an impulsive “unhealthy” purchase on credit than cash. Would the same hold true for NFC? And would this be enough to entice mobile food operators to adopt the technology at the chance of converting the all-things-healthy-and-organic consumers to buy a Hey! Cupcake?

4. Integrate NFC into High-End Supermarkets

We recently wrote about the potential NFC has in a grocery store environment. And when it comes to food, Austin prides itself on having the best of the best. After all, Austin is the world headquarters of Whole Foods and home to other higher-end grocers, like HEB’s Central Market.
Near Field Communications World recently wrote about the innovative use of Quick Response (QR) codes by the second largest supermarket chain in Korea. Using a series of images, the chain recreated a grocery store layout inside a subway station, allowing commuters to take pictures of food they wanted to purchase. The food was delivered to their home that evening.
Combine ideas like this with NFC and you have the ability to instantly track purchases and provide loyalty rewards and coupon promotions – all fuel to add to NFC’s revenue fire. Companies like ViVOtech will need to push retailers to take the plunge to test the waters on NFC payment and promotion opportunities.

5. Attract the NFC Crowd in Merchant Neighborhoods

Austin’s South Congress Avenue (or “SoCo” to the locals) is known for its art mavens, fashionistas, and savvy shoppers. Many frequent the small apparel shops and merchant tables commuting from work, after a bike ride, or on the way to meet up with friends. While strolling the stores, most are taking pictures, texting, or chatting on their phones.
What if someone sent a picture of a necklace to a friend asking her opinion, and then her phone prompted her to purchase the piece of jewelry? Pending friend approval, this sale would close in an instant. To gain widespread adoption, NFC will need to capitalize on such opportunities to easily convert casual browsers into paying shoppers.

Austin’s Adoption is Key to U.S. Success

Given the payment options available at the point of sale, NFC is just another to add to the list. In the same way American Express made it cool to be a cardholder, NFC vendors must capture the same level of enthusiasm to convert cash and card shoppers to mobile payments.
While Austinites are certainly open-minded, savvy, and quick to evangelise cool things (and the infrastructure is certainly strong here), widespread adoption across the United States will require NFC vendors to find that right blend of backbone with consumer readiness and desire.
For now, however, we’ll just have to sit back and continue to ask our “what if’s.” So, what do you think: are US consumers ready for NFC, and is Austin ready to lead the way? Share your thoughts below.


Mobile Web Usability Study

0

Written on Tuesday, October 04, 2011

Jakob Nielsen's Alertbox is one of the 'blogs' I follow regularly and read with lots of interest as there's a wealth of information on there for you if you're into usable interface, HCI, usability, user centered design, user studies, etc.

His latest piece reports on the very useful findings from their latest mobile usability user research across the US, Australia, Hong Kong and the UK. 
There's no need to declare this "the year of mobile." If anything, last year was the year of mobile in terms of the growth in both mobile usage and the availability of mobile sites and apps. Now, however, it's time to redesign your mobile site, because your existing version is probably far below users' growing expectations for user experience quality.

The mainstream Web's history repeats itself here. In the beginning, the Web was experimental — accordingly, it was acceptable to have a somewhat shaky, experimental website. Many sites were crippled by misguided design advice, which was common in the early years, and most companies didn't know any better (because they didn't do usability studies). Now, people simply expect websites to work.

Same with mobile. Last year, it might have been cool simply to have an app. Now, that app better be good. Requirements have gone up. Luckily, our new research shows that mobile sites and apps have been improving their usability, even though it's still far below that of regular websites accessed from a desktop computer.
Some of the highlights include: 
  • Have a separate mobile site, don't try to make your desktop site work on mobiles
  • Forget about feature phones (yep you heard that right!) 
  • While a (good) mobile site works, a (good) mobile app works even better. Apps - Sites: 1-0
  • Don't design for big screens
  • Remember people's fingers need to be able to 'click' your UI elements
  • Limit the features available on your mobile to the ones most useful for mobile users. Don't include everything.
The article has such an abundance of information that you'll leave very well rewarded for your time.